Support

How do I fix a draft before saving?

Tap any part of the draft to change it: the amount, the currency, the category, the note or the date. If one sentence made several items and you only wanted some, tap × on the ones to drop. Nothing is saved until you tap Save.

Why did my expense get the wrong currency?

When you don’t say a currency, Tellspend uses the currency of the account you’re adding to. With several accounts, that’s the one chosen above the input field. Choose the account first, or name the currency, as in “coffee 4 euros”. You can also tap the currency in the draft and change it before you save.

How do I scan a receipt or a bank screenshot?

Tap the camera in the input field, then Take photo or Choose from library. A receipt comes back as one draft to check and save. Pick up to 5 screenshots of your bank’s list of payments, and they come back as one list: untick what you don’t want, tap a row to fix it, then tap Save. Payments that look like ones you’ve already saved are marked “Already saved?” and start unticked. To keep a card number out of a scan, crop the picture in Photos first, then pick it with Choose from library.

How do I send Tellspend a screenshot or a bank text?

In Photos or another app, tap Share and pick Tellspend to send up to 5 pictures at a time. For a text from your bank, copy it, paste it into the input field on Home and send it. Text from an app with a Share button can go straight to Tellspend too, up to 4,000 characters. PDFs aren’t supported yet, so share a screenshot of the page instead.

How do I find an old entry?

Tap the magnifier at the top left of Home and type a word, an amount, a category, an account or a place, such as “taxi” or “12.50”. Results are grouped by month, newest first. The filters under the search field narrow them by period, type, account or category. Tap a result to open it.

How do I edit or delete an entry?

Tap the entry on Home to open it, then tap Edit to change it, or Delete entry to remove it. You can also press and hold an entry in the list and tap Delete.

How do I change my base currency or the language I speak in?

Tap the gear at the top right of Home to open Settings, then tap Base currency and pick one. Saved expenses keep their own currency, and every total is recounted in the new one. To change the language you speak in, tap Language in Settings, then Voice input.

How do I add an account?

In Settings, tap Accounts, then Add account. Give the new account a name and a currency, then tap Add. You can change an account’s currency until it has its first entry. With several accounts, choose the one you paid from above the input field before you add an expense. On the free plan, your accounts can use up to 2 currencies.

How do I set a budget?

On Home, tap the line under this month’s total (Budget and subscriptions), then Set a monthly budget. Alerts at 80% and 100% come as notifications, so allow them when asked. You can turn them off on the same screen. A limit for a single category needs Pro.

How do I track a subscription or a regular bill?

Say or type it, for example “netflix 15.49 dollars a month”, and save the draft. Or tap the line under this month’s total on Home, then Subscriptions, then +. In Remind me, choose 1, 2 or 3 days before each charge; reminders arrive at 9:00. On the day of a charge, a draft of the payment waits on Home for you to check and save.

Why isn’t an expense counted in the total?

If you see “1 expense is not counted yet: no exchange rate” under the total, the rate for that day hasn’t loaded yet. Connect to the internet, and the expense is counted as soon as the rate arrives.

What if the microphone doesn’t work?

Open your iPhone’s Settings, tap Tellspend and turn on Microphone. Until then, type the expense instead, or tap + to add it by hand.

How do I add a place to an entry?

On a draft dated today, tap Add place. To add your place to every new entry dated today, tap Privacy in Settings and turn on Add my place to new entries. To remove a place, tap × next to it in the draft or when you edit the entry; Remove all places, on the same page, clears them all. Places stay on your iPhone. If Add place doesn’t appear on a draft dated today, location is off for Tellspend: open your iPhone’s Settings, tap Tellspend, then Location.

How do I restore or cancel Pro?

If you’re signed in to a Tellspend account, Pro follows the account: sign in on the new iPhone, and Pro is there. If you don’t sign in, use the same Apple ID on the new iPhone, open Settings in Tellspend and tap Restore purchases. If it says your Pro is linked to a Tellspend account, sign in to that account instead. Pro covers up to 5 devices. To cancel, open your iPhone’s Settings, tap your name, then Subscriptions. Manage subscription in Tellspend’s Settings opens the same page. Apple handles refunds at reportaproblem.apple.com.

How do I export my entries?

In Settings, tap Your data, then Export entries, and choose where to send the CSV file. It opens in Excel, Numbers or Google Sheets, and it’s free on every plan. If some entries have places, you’re asked first whether to include them.

How do I move to a new iPhone?

With Pro, your entries move with your Tellspend account. On your current iPhone, open Settings in Tellspend, tap Sign in, and choose Continue with Apple, Continue with Google or Continue with email. When the row at the top of Settings says Synced, your entries are backed up. On the new iPhone, tap I already use Tellspend on the first screen and sign in to the same account. Your entries, accounts, budgets, subscriptions and categories come back, with your base currency and voice language. Places stay on the phone where you added them. Without Pro, export your entries as a CSV on the old iPhone. On the new one, tap Your data in Settings, then Import from CSV.

My Pro ended. Where is my data?

All of it is still on your iPhone. When Pro ends, backup and sync pause: your iPhone keeps every entry, and changes you make wait there. Your Tellspend account keeps its backup until you delete the account. Renew Pro, and syncing picks up where it stopped. Restoring the backup on a new phone needs Pro. Without Pro, you can export your entries as a CSV in Settings, under Your data, free on every plan, or write to support@tellspend.app from your account’s email address, and we’ll send a full copy of your account’s data within 30 days.

I forgot my password. How do I reset it?

In Settings, tap Sign in, then Continue with email. Make sure Sign in is selected at the top, and tap Forgot password?. Check your email address and tap Send code. Enter the 6-digit code from the email, then choose a new password, and you’re signed in. Your other devices are signed out: sign in on them with the new password. If you’ve always used Continue with Apple or Continue with Google, there’s no password to reset, so go back and choose that button. To change a password you know, tap Tellspend account in Settings, then Change password.

Why didn’t I get the code?

Codes come from no-reply@tellspend.app, with a subject like “482913 is your Tellspend code”. If the email isn’t in your inbox within a minute or two, check Spam or Junk. If you used a Hide My Email address, open your iPhone’s Settings, tap your name, and check that forwarding is on for that address. Check the address on the code screen too: to fix a typo, tap the back arrow and type it again. After 60 seconds, tap Resend code. Each code works for 15 minutes, and only the newest one works. If you ask for many codes in a row, Tellspend asks you to wait before it sends another.

How do I delete all my data?

In Settings, tap Your data, then Delete all data, then Delete everything. This deletes your entries and their places, accounts, budgets, subscriptions, reminders and settings from this iPhone, and the usage record we keep for this iPhone. If you’re signed in, it also deletes your Tellspend account and its backup, and your other devices stop syncing and keep what they have. To empty only this iPhone and keep your account, tap Clear only this iPhone instead. Deleting can’t be undone, so tap Export entries first if you want a copy. It doesn’t cancel Pro: to do that, open your iPhone’s Settings, tap your name, then Subscriptions. The privacy policy has the details.

How do I delete my Tellspend account?

In Settings, tap Tellspend account, then Delete account. This deletes your account and the backup of your data, if it has one. You can do it on any plan. This iPhone keeps its entries, and your other devices are signed out and keep theirs. You need to be online, and it can’t be undone. Deleting the account doesn’t cancel Pro, and Pro stays on this iPhone. The privacy policy has the details.

More answers

How exchange rates are counted, offline use, plans and supported languages are covered in the questions on the home page.